Aspect Retail Logistics
Published: October 31, 2016
Location
Job Type
Category
Description
Position Title: Team Leader
Department: Operations
Reports To: Operations Manager
Our Vision:
To partner with our customers to produce tangible benefits by providing thought leadership supported by the energy and actions of all individuals with our organization.
Our Mission:
To provide the best possible service at the lowest possible cost
Our Values:
Our Customer, Our Team, Our Company, Our World
Position Responsibilities:
- Lead a department of Team Members who are responsible for following SOP’s and meeting established Key Performance Indicators.
- Provide coaching and on the job training to ensure that team members are capable of meeting performance standards and are cross trained to maximize their contribution to the organization.
- Assess Team Members using established performance management tools and coaching techniques while providing fair and consistent feedback.
- Respond to and provide detailed information to customer (internal and external) within a reasonable timeframe.
- Investigate operational, safety, employee issues as they appear.
- Determine daily operational plan, establish priorities and assign team members as required. Request additional resources if necessary.
- Ensure adequate resources are available to team members (ie: skids, labels, equipment, totes, etc.)
- Ensure quality standards are met by visually auditing product, analyzing data and reviewing paperwork.
- Liaise with internal departments such as Customer Service, Transportation and ICQA to investigate issues and develop solutions.
- Keep apprised of customer requirements, changes to SLA’s in order to meet and exceed customer expectations.
Skills & Abilities:
- Resourceful
- Self Starter
- Strong labour planning skills
- Innovative thinker
- Results - oriented
Education & Experience
- 3-5 years previous experience in a warehouse, 3PL environment in a supervisory role
- Experience with Warehouse Management System (WMS)
- Post – secondary education required