Aspect Retail Logistics Published: October 31, 2016

Description

Position Title:             Team Leader 

Department:              Operations

Reports To:                 Operations Manager

Our Vision:

To partner with our customers to produce tangible benefits by providing thought leadership supported by the energy and actions of all individuals with our organization.

Our Mission:  

To provide the best possible service at the lowest possible cost

Our Values:

Our Customer, Our Team, Our Company, Our World 

Position Responsibilities:

  • Lead a department of Team Members who are responsible for following SOP’s and meeting established Key Performance Indicators.
  • Provide coaching and on the job training to ensure that team members are capable of meeting performance standards and are cross trained to maximize their contribution to the organization.
  • Assess Team Members using established performance management tools and coaching techniques while providing fair and consistent feedback.
  • Respond to and provide detailed information to customer (internal and external)  within a reasonable timeframe.
  • Investigate operational, safety, employee issues as they appear.
  • Determine daily operational plan, establish priorities and assign team members as required.  Request additional resources if necessary.
  • Ensure adequate resources are available to team members (ie: skids, labels, equipment, totes, etc.)
  • Ensure quality standards are met by visually auditing product, analyzing data and reviewing paperwork.
  • Liaise with internal departments such as Customer Service, Transportation and ICQA to investigate issues and develop solutions.
  • Keep apprised of customer requirements, changes to SLA’s in order to meet and exceed customer expectations.

Skills & Abilities:

  • Resourceful
  • Self Starter
  • Strong labour planning skills
  • Innovative thinker
  • Results - oriented

Education & Experience

  • 3-5 years previous experience in a warehouse, 3PL environment in a supervisory role
  • Experience with Warehouse Management System (WMS)
  • Post – secondary education required
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